Trust & Transparency
Privacy Policy
Your privacy is as pure as our water. We believe in complete transparency about how we collect, use, and protect your data.
Last Updated: January 08, 2026
1. Information We Collect
In Plain English
We only collect what's necessary to ship your order and keep your subscription running smoothly.
When you visit BNATURA or make a purchase, we collect the following types of information:
- Personal Information: Name, shipping address, email address, and phone number (required for courier delivery).
- Payment Information: We do NOT store your full credit card details. All transactions are processed via secure gateways (Razorpay/Stripe) which provide us only with a token to confirm payment.
- Account Data: If you create an account, we store your order history and subscription preferences.
2. How We Use Your Data
We use your information strictly to provide our services:
- To process and fulfill your orders, including sending order confirmations and shipping updates.
- To manage your Vitamin C refill subscription (e.g., sending reminders before your next shipment).
- To provide customer support and respond to your inquiries via WhatsApp or Email.
- To screen for potential risk or fraud.
4. Security Measures
We implement industry-standard security measures, including SSL encryption (Secure Socket Layer) for all data transmission. access to your personal data is restricted to authorized personnel only.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("Right to be Forgotten"), subject to legal tax/audit retention requirements.
- Opt-out of marketing communications at any time via the "Unsubscribe" link.